IT Asset Support & Training
CoreFront provides comprehensive IT support and user training for leased and customer-owned devices — combining responsive helpdesk services with proactive monitoring, tailored onboarding, and multi-channel engagement.
End-to-End Support Services
Our technical support offering includes full lifecycle coverage for users, administrators, and infrastructure. We support both CoreFront-supplied and authorised third-party equipment through secure remote tooling and structured service tiers:
- Helpdesk access for general user queries and incident reporting
- Remote diagnostics, software patching, device resets, and configuration
- Proactive health monitoring and lifecycle reporting for supported endpoints
- Flexible support levels with SLA-based response times (4-hour, next business day, etc.)
Multi-Channel Access and Case Handling
Support is available across multiple platforms, ensuring seamless communication and consistent service tracking. Users and administrators can raise and manage cases through:
- Online helpdesk and case portal
- Direct email submission and response tracking
- Telephone-based logging with follow-up by ticket or email
- Optional chat-based channels for managed service clients
Onboarding, Training & Knowledge Transfer
To ensure users are confident with their systems from day one, CoreFront provides training across a variety of formats — tailored to your environment and technical profile:
- Interactive onboarding sessions for new users and teams
- Live virtual training and Q&A for key workflows or tools
- Pre-recorded training modules and quick-start video guides
- Written documentation, self-help articles, and admin reference packs
Device Compatibility & Access Control
Support is available for both leased CoreFront hardware and authorised third-party assets. All supported devices must have CoreFront’s secure monitoring and support agents installed, and remote access must be provisioned appropriately:
- Cross-platform support (Windows, macOS, Android, iOS, Linux)
- Secure remote tooling approved under GDPR-aligned policies
- Authorised access and device whitelisting handled per client specification
